I hadn't used a practice management software before, so it felt pretty life-changing. I purchased PracticePanther about 6 months ago, and I was initially very happy with it. Loved it at first, disappointed after 6 months But right now I have to link the court services company contact AND the individual contact to be able to send emails to the correct officer. Like for court services, I would like to be able to have all the employees of court services under the Court Services company contact, and then be able to link the particular officer assigned to supervise my particular client. I've had to create separate individual contacts for all the members of a company contact. (4) Company contacts - love the idea, but when you link a subordinate member of a company contact to a matter, the only email address you can actually auto-populate is the number one contact of the company contact. (3) We need a better text integration that's part of Practice Panther, so that clients can text us through the software, or something like how we can create a new email that links with the matter, but for texting. I do not use the "history" section at all as it is currently operating, but it would be invaluable if that one change was made! If time entry descriptions were included, the "history" section would actually tell me the history of the work that's been done on the matter. (2) The "history" section at the bottom of matters should include time entry descriptions. ![]() (1) the phone app should be able to have multiple timers up at once, so you can go back and forth between working on different projects, like the desktop version.
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